There have been things bothering me at work this past week, but for once most of it has nothing to do with my perception of my performance.

I am middle management, which means I tend to be responsible for executing and communicating the policies which are devised by others, the upper management. I don’t always feel well-informed on these things, and one decision is particular just baffled me. The company decided to suddenly lay-off all of the security people except for one, who would work 7-3:30 Monday-Friday only. These guys were given very little notice or explanation, and were not expected to finish their week. I am told now that it was because some were downloading vulgar stuff overnight, but I still maintain this was an irresponsible decision without a back-up plan and stronger consideration of the impact.

Meanwhile, since the last guy was fired, there has been no overnight manager and a scarcity of duty managers period. This means that the overnight staff is being left essentially to fend for themselves over night without a manager on site or any security. This being a 520 room hotel in downtown Toronto, with a busy bar and more than a few odd ducks in the building. And I work the Friday and Saturday nights until past midnight. The duty managers (eg. myself) are then expected to take on the responsibilities that were done by security. We were not really trained on that, either, except on the fly — I carry this fistful of keys without knowing what they are all for.

I try to picture myself breaking up a bar fight, or trying to escort a homeless person on my own with some young bellman as back-up, and I cannot. I could always wait until police arrive at the scene, but then what about the night staff when they are without a suit to deal with unruly guests or random weirdos?

When one of the girls overnight was harassed while working alone at front desk, the first night into this cracked new order, I wrote a letter of complaint as did multiple staff. I am told this is being taken seriously . . . I want to see proof.

The next weird decision involved rapidly opening a sports bar in the lower level without it being completely finished yet. Meaning, if an inspector had walked in the hotel would have lost its liquor license. There is no sink, no drainage, no fridge, and the humidity was so bad that one of the tenders got a bad migraine. The draft beer is being kept in a dusty room, there is at least one wire/socket hanging from the ceiling, and there is at least one loose piece of countertop.

I wanted to gag as I was shown these things. See, the staff do tend to forward their complaints to me since I am approachable and I am a visible manager-type, even though they know how little power I have in respects.

Conveniently, the people responsible for setting it up also left early, leaving me feeling unethical and wondering if I had the right to shut the damn thing down on my own for the safety of staff and clientele. Probably not, but I did anyway citing a lack of business.

This is just scratching the surface. I feel at times like I don’t get how this place is being run. These decisions scream to me of a place that is not considering its staff or, really, solid guest services all that carefully (I mean, what if there was a case of battery or violence involing guests)?

Sometimes I feel like I ought to keep my eye open for something in the spring . . . I want to believe it would be unthinkable for a Park Hyatt or a Sheraton to not have night-time security or a fully up-to-standard bar in place. This is a hard decision, as I was so set on staying in one place and on thriving in this new role for a while. It is about ten months now at this place, and I’ve grown in many ways but I don’t know if it is a place I wish to get too comfortable with.

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